Student Experience DepartmentUC Penang EditionIssue 01 · August 2026

You spoke • We acted • Progress continues

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In this issueSupport Student Life Learning Library Hostel Wi-Fi iBITA

Student Feedback Action Update 2026

You spoke. We acted. Here's what has improved!

Inside this issue: the OSC Helpdesk live on one platform, Pause & Breathe student life, learning beyond the classroom, library updates, hostel news, faster Wi-Fi — and iBITA coming next.

Thanks to UNITARians' responses via the Student Satisfaction Survey (SSS) conducted in September 2025. Based on this feedback, we have been working on improvement measures from January to June 2026.

Here's what's new at UNITAR College Penang, and what's coming next.

By the numbers

2 GbpsCampus internet speed, doubled from 1 Gbps

6 JanOSC Helpdesk went live in 2026

5Student life initiatives under Pause & Breathe

Jan–JunImprovement measures delivered in 2026

In this issue

01Student supportEnhanced One-Stop Centre (OSC) Support
02Student life & engagementPause & Breathe!
03Beyond the classroomLearning Beyond the Classroom
04Learning resourcesLibrary Updates 2026
05Hostel lifeHostel News & Updates
06Digital infrastructureFaster, Stronger Wi-Fi Connectivity
07Coming sooniBITA: news for UNITAR Penang students

01Student support

Enhanced One-Stop Centre (OSC) Support

One-Stop Centre Helpdesk goes live 2026.

The OSC Helpdesk is now live, giving you one platform for enquiries, feedback, and suggestions. It is reached through your Student Portal at auth.unitar.my, and went live on 6 January 2026.

One central platform for all enquiries, requests, feedback and suggestions.
Faster response and issue resolution.
Improved communication between users and college's management.
Enhanced user experience through timely support.
Continuous service improvement based on your feedback and suggestions.

What this means for you

These enhancements reflect our ongoing commitment to creating a more connected, comfortable, and student-centric campus environment, ensuring a better experience for every student.

02Student life & engagement

Pause & Breathe!

Five initiatives built to bring the campus community together.

We have organised a variety of initiatives for students:

Junior UNITAR Race Ventures — inspiring student engagement through exciting team-based challenges and fun interactive games.
UNITARian Stall Day — providing opportunities for students to connect, collaborate, showcase their creativity, and develop entrepreneurial skills beyond the classroom.
UNITAR Got Talent — celebrating talent, diversity, and creativity while bringing the campus community together through memorable performances.
MLBB Mania (Mobile Legends Tournament) — encouraging healthy competition, teamwork, strategic thinking, and camaraderie among students.
Run From Stress — promoting mental wellbeing, healthy lifestyles, and stress management through fun wellness-focused activities.

What this means for you

These initiatives foster a more vibrant and connected student community, strengthening teamwork, friendships, leadership skills, and a sense of belonging while creating meaningful and memorable campus experiences.

03Beyond the classroom

Learning Beyond the Classroom

Industry visits, community outreach, and a mentorship programme for certificate-level students.

CSR Programme: Berinfaq Bersama Masjid Al Qahhar — cultivating a spirit of compassion, social responsibility, and community service through meaningful outreach activities.
PEN Expedition: Tourism and Supply Chain Industry — providing students with valuable exposure to the tourism and supply chain sectors through experiential learning and industry engagement.
Beyond the Shore: Marine Operations — offering insights into marine operations and industry best practices, enabling students to gain a deeper understanding of the maritime sector.
Apa Itu Kurikulum Prasekolah 2026? — equipping students with knowledge of the latest preschool curriculum developments to better prepare them for future educational and professional opportunities.
Brain Bridge Mentorship Programme — supporting certificate-level students through mentoring, guidance, and academic development initiatives designed to enhance their learning journey.

What this means for you

Students gain valuable real-world exposure, strengthen their leadership and interpersonal skills, expand their professional knowledge, and develop a greater sense of social responsibility, preparing them for future academic and career success.

04Learning resources

Library Updates 2026

No book? Not a problem — borrow beyond your campus library.

Need a reference that's not available in your campus library? Two routes now cover the gap:

Interlibrary Loan (ILL) — borrow books from other UNITAR libraries.
E-Books — access thousands of digital books anytime, anywhere.

What this means for you

Access to learning resources anytime, anywhere.

05Hostel life

Hostel News & Updates

New furniture, a PDRM safety talk, and check-in/check-out now monitored digitally.

Furniture Replacement and Upgrades — refurbishment and replacement of hostel furniture to provide greater comfort, functionality, and an improved living experience for students.
Hostel Safety and Crime Prevention Talk by Polis Diraja Malaysia (PDRM) — conducted to raise awareness of personal safety, crime prevention measures, and responsible living within the hostel community.
CICO System Implementation — check-in and check-out monitoring for enhanced safety control.

What this means for you

Strengthened hostel management.

06Digital infrastructure

Faster, Stronger Wi-Fi Connectivity

Campus internet speed doubled in February 2026, with wider coverage to follow.

Enhanced campus connectivity with a 100% increase in bandwidth, doubling internet speed from 1 Gbps to 2 Gbps (February 2026).

Coming next

A cloud-managed Wi-Fi controller and additional access points, for wider coverage across campus.

Expected Q2 2027

What this means for you

Faster, more stable Wi-Fi wherever you study.

07Coming soon

iBITA: news for UNITAR Penang students

One-off financial assistance for eligible Penang students.

UNITAR will be joining iBITA (Sistem Bantuan Pendaftaran Pelajar ke Institut Pengajian Tinggi Negeri Pulau Pinang).

Eligible Penang students enrolled full-time in a Diploma or Bachelor's Degree can receive one-off financial assistance.

What this means for you

Reduced financial obligations for students.

Keep talking to us

Your September 2025 SSS responses helped us to serve you better.

Every survey response shapes what happens next on campus and in the online space. Thank you for speaking up, UNITARians!

Regards,
Student Experience Department