Student Experience DepartmentUUCKL EditionIssue 01 · August 2026

You spoke • We acted • Progress continues

Campus editionsAll campuses UIU UC Ipoh UC Johor Bahru UC Kota Bharu UC Kota Kinabalu UC Kuala Terengganu UC Kuantan UC Kuching UC Melaka UC Penang UC Sungai Petani

In this issueCampus Wi-Fi Support Food & Beverage Safety

The annual student feedback newsletter

Creating better experiences through meaningful change.

Inside this issue: a campus expanded to Level 2, internet speed doubled, a fully digital One-Stop Centre, food and beverage on campus, and enhanced access control at the entrance.

At UNITAR University College Kuala Lumpur, we are constantly enhancing the student experience by investing in better learning environments and smarter student services.

From our expanded campus with enhanced learning spaces to the launch of a fully digital One-Stop Centre, we are continuously improving the UUCKL student experience to make your university journey more convenient, comfortable, and connected. Here's what's new at UUCKL!

By the numbers

2 GbpsInternet speed, doubled from 1 Gbps

23Wi-Fi access points, up from 10 units

Level 2Campus expanded onto a new floor

AnytimeOSC Helpdesk enquiries, from any device

In this issue

01Campus expansionCreating More Space for Better Learning
02Digital infrastructureStronger Wi-Fi, Better Connectivity
03Student supportPrompt Support When You Need It with One Stop Centre Helpdesk
04Campus amenitiesFood and Beverage on Campus
05Campus safetyEnhanced Campus Safety & Security

01Campus expansion

Creating More Space for Better Learning

The campus has expanded to Level 2, with upgraded facilities, smart classrooms, and enhanced Early Childhood Education spaces.

At UUCKL, we are committed to creating a modern, comfortable, and collaborative learning environment that supports student success. As part of our continuous campus enhancement efforts, we have expanded our campus to Level 2, providing more space and upgraded facilities to enrich your learning experience.

Expanded campus facilities

New spacious multipurpose hall at Level 2 for university events, workshops and student activities.
Additional student study lounge at the Level 2 foyer where students can relax, meet friends, or complete assignments between classes.
Refurbished with new 'flip chairs' for interactive and collaborative learning in classes.
Refurbished classroom chairs for student's comfort.
Ergonomic and spacious examination tables to provide a better examination experience.
Smart classrooms — all classrooms are equipped with built-in projectors to enhance teaching and learning.
Enhanced Early Childhood Education facilities — to enhance practical learning, two upgraded mock kindergarten classrooms have been introduced at Level 2, targeted at Diploma in Early Childhood Education students to provide valuable experience in industry-relevant classroom settings.

Coming next

Our campus enhancement journey continues with possible opportunities for further expansion: additional classrooms to support future student growth, more collaborative study and discussion spaces, enhanced facilities for student activities, workshops and university events, and continued upgrades to learning environments and student amenities.

Expected 2027

What this means for you

Students can now enjoy a modern, comfortable, and industry-ready campus equipped with enhanced learning facilities, collaborative spaces, and improved accessibility — all designed to support an engaging and enjoyable university experience.

02Digital infrastructure

Stronger Wi-Fi, Better Connectivity

Internet speed doubled in February 2026, and the number of access points has more than doubled with it.

A fast and reliable internet connection is essential for learning, research, and collaboration. As part of our campus expansion, we have enhanced the Wi-Fi infrastructure to provide students with a better online experience throughout the campus.

Better connectivity on campus with stronger Wi-Fi — enhanced campus connectivity with a 100% increase in bandwidth, doubling internet speed from 1 Gbps to 2 Gbps (February 2026).

Expanded Wi-Fi coverage — to ensure stronger and more reliable connectivity across the expanded campus:

The number of Wi-Fi Access Points has increased from 10 units to 23 units.
Stable Wi-Fi access across campus from Levels 1 and 9.

Coming next

To further enhance the digital learning experience, we will continue to monitor network performance and user experience across campus, optimise Wi-Fi coverage to cater to our growing student population, and upgrade network infrastructure to support future campus expansion and digital learning initiatives.

What this means for you

Students can enjoy faster, stable, and reliable internet connectivity across the campus, making it easier to attend online classes and sessions, access learning materials, collaborate on assignments, and stay connected online while they are on campus.

03Student support

Prompt Support When You Need It with One Stop Centre Helpdesk

Getting assistance is now faster and more convenient than ever.

We have introduced the OSC Helpdesk, a centralised online support platform that connects students directly with the right department through a single portal. Accessible via the UNITAR Student Dashboard, students can submit enquiries anytime, anywhere using their mobile devices or computers through a Single Sign-On (SSO).

One digital helpdesk

Accessible student support services through a single online platform.
Single Sign-On (SSO) via the UNITAR Student Dashboard — no separate login required.
No more waiting — no need to wait for a response at the counter or via WhatsApp.
Seamlessly submit enquiries to relevant departments in just a few clicks.
Requests are monitored and resolved within established service turnaround times based on the level of urgency.
Simplified payment submission — students can easily upload tuition fees or payment receipts through the "Payment Evidence Submission" online. Once verified, students will receive their Official Receipt digitally, making the entire payment verification process faster, convenient, and paperless.

What this means for you

Students can now enjoy a faster, more convenient, and transparent support experience with prompt responses, easier payment submissions, real-time tracking of enquiries, and improved access to UUCKL student services with the use of one digital platform.

04Campus amenities

Food and Beverage on Campus

SF Coffee within the building, and vending machines in the lobby.

Whether you need a quick pick-me-up between classes or during your study break, we have included available food and beverages on campus.

SF Coffee on campus — grab your favourite coffee or beverages, or snacks from SF Coffee. It is conveniently located in the building and an ideal hang out for students who dine in.

Vending machines — two vending machines are now available at the building lobby, offering a selection of:

Refreshing beverages
Light snacks

What this means for you

Whether you are between classes or tackling assignments, refreshments are available on campus. Students can conveniently enjoy coffee, beverages, and light snacks while they are on campus — and stay focused on what matters most: your studies.

05Campus safety

Enhanced Campus Safety & Security

Security barricades at the Level 1 entrance strengthen access control for the UUCKL community.

Providing a safe and secure learning environment remains our priority. To enhance campus security and safeguard our students, staff, and visitors, additional safety measures have been implemented across the campus.

Access control — to further strengthen campus safety, security barricades have been installed at the Level 1 entrance, enhancing access control and providing an additional layer of protection for the UUCKL community.

These enhancements help to:

Improve the safety and wellbeing of students, staff, and visitors.
Strengthen security measures at key campus entry points.
Enhance monitoring and access control across the campus.
Foster a safer, more secure, and conducive learning environment for all.

Coming next

We will continue to strengthen campus security by regularly reviewing campus safety measures and policy, upgrading security infrastructure as required, and working closely with building management and security personnel to ensure a safe, secure, and welcoming campus environment.

What this means for you

Students and staff can enjoy greater peace of mind, knowing that enhanced security measures are in place to support a safe and secure campus experience.

Keep talking to us

The next edition starts with your next survey.

Everything in this issue began as a survey response. If you like what you’re seeing, we’d love to hear that too. When the Student Satisfaction Survey comes around, take a moment to share what you’re enjoying, what’s working well, or leave us a little encouragement. Your positive feedback helps our teams know what to keep doing and build on.

Regards,
Student Experience Department