The annual student feedback newsletter
Inside this issue: a new café operator, six new labs and studios, faster Wi-Fi speed, and the new payment gateway now live.
Welcome to the first edition of this newsletter. In September 2025, UNITARians told us through the Student Satisfaction Survey what was working at UIU and what was not — the food, the Wi-Fi, the classrooms, the café.
This newsletter is our reply. Every story on these pages began as something a student wrote down. Some of that work is now finished and you can see it on campus today.
Wider choice at lower prices, served on campus since June.
A new café operator took over campus dining on 15 June 2026, bringing a wider menu at more affordable prices. Both were points students raised in the survey.
The next step is to cover the gaps between meals — and the small essentials that are easy to forget until you need them.
Coming next
Campus-wide vending machines offering snacks, basic medication, and personal care essentials.
What this means for you
More food variety, and easier access to everyday essentials.
A new ticketing system at the One Stop Centre — and a WhatsApp channel that tells us how it went.
Two changes have been made to how student support works. The One Stop Centre's ticketing platform has been upgraded, so enquiries are logged and tracked reliably from the moment you raise them.
Alongside it, a new instant WhatsApp feedback channel lets you tell us about the service you received while it is still fresh. That gives the team a live picture of where support is working well and where it needs attention.
What this means for you
Quicker responses, better support, and a more consistent service experience.
New AI Labs, two SMArD Studios on Level 10, and three converted studio classrooms on Level 1.
New AI Labs are now in use for teaching, learning, and innovation across programmes, including IT and Business Analytics. On Level 10, two new SMArD Studios have opened, and three classrooms on Level 1 have been converted into studio spaces.
The rooms were designed around how classes actually run now:
What this means for you
Better-equipped spaces that support hands-on learning, creativity, teamwork, and industry readiness.
Bandwidth doubled in February. Wider coverage is the next job.
In February 2026, campus internet bandwidth was doubled from 1GB to 2GB — a 100% increase in capacity. Connectivity was one of the clearest themes running through your survey responses, both on campus and for those studying online.
Capacity is only half the problem, though. The next phase is about coverage: making the signal as good at the far end of the building as it is next to the router.
Coming next
A cloud-managed Wi-Fi controller and additional access points, for wider coverage across UIU.
What this means for you
Faster and more stable Wi-Fi wherever you study.
On-campus and Fully Online Students competing in the same tournament.
UNITAR Games 2026 brought together nearly 500 students, including fully online students. It was the largest single gathering of the student community this year — and it turned up talent that we did not know we had.
What this means for you
A more connected student community, both on campus and online.
Our new payment gateway is now live, giving you more convenient ways to settle your fees.
Giving you greater flexibility with several convenient payment options:
What this means for you
Faster, safer, and more flexible ways to make your payments, all in one convenient gateway.
Keep talking to us
Everything in this issue began as a survey response. If you like what you’re seeing, we’d love to hear that too. When the Student Satisfaction Survey comes around, take a moment to share what you’re enjoying, what’s working well, or leave us a little encouragement. Your positive feedback helps our teams know what to keep doing and build on.